Luce SG
Purpose: Associate Software Engineer III
ADM 09.2024 → DEP —
Status upgraded twice in the first year, the first immediately after probation.
- Chased down a p95 regression nobody had cracked: ~10s → sub-second, fleet 6 → 1.
- Cut the CI pipeline from ~1h to ~10m, then dropped the CircleCI resource class from large to small.
- Built the virtual wallet: top-ups, invoice application, multi-vertical booking.
- Shipped the AI layer: call and chat audit, the chatbot, and lead follow-up that works cold leads on its own.
- Kept one assistant coherent across Twilio and HubSpot: triage, AI-versus-human handoff, shared state.
- Closed a silent revenue leak: autopay retries and Stripe error translation.
Also on file: design reviews, incident investigations, release planning.